Client Relations Manager

Employment Type - Full time, Remote
Hours – 9 am to 5 pm PST
Territory – Western Canada

Newsfile Corp, an established one stop compliance solution for public companies, is seeking a full time Client Relations Manager (CRM).

Job Summary

The candidate will be responsible for building and maintaining relationships with clients by finding solutions for their organization to communicate effectively. This individual should be comfortable interacting with C-Suite executives as well as Investor Relations and administrative staff.

A successful CRM thrives on managing requests and inquiries from multiple clients, is a client-focused problem-solver and enjoys building trusted client relationships.


  • Ability to quickly build a comprehensive understanding of the Newsfile platform; managing client accounts for our full suite of services;
  • Solid relationship building, influence and negotiation skills in a competitive market;
  • Daily interaction with clients over-the-phone, through email, online and in-person;
  • Responding to clients’ needs; displaying commitment to complete requests by providing exceptional service; train new contacts on effective use of Newsfile products and systems;
  • Collaborating and maintaining internal relationships; Building reliable working partnerships with internal teams to ensure solutions and services are evolving to meet client needs;
  • Developing an understanding of applicable regulatory rules and procedures that impact issuing clients and their shareholders;
  • Making presentations both internally and externally for clients and team members;
  • Commitment to accuracy and attention to detail; and
  • Advanced listening and verbal communication skills to understand client needs or problems and respond clearly and concisely.

Desired Skills and Experience

  • Proven professional experience in Client Relations or similar role;
  • Understanding of the Investor Relations and C-Suite roles as related to newswire dissemination and regulatory requirements;
  • Advanced listening, verbal communication, strong networking and relationship building expertise;
  • Comfortable with presentations, creating proposals, negotiations and overseeing a variety of client service issues to resolution;
  • Local market awareness as a means of identifying potential new business opportunities and talking points;
  • Sales process knowledge; proven experience upselling clients and developing full service usage within major accounts;
  • Time management competence; ability to organize and deliver activities and action plans on a daily, weekly and quarterly basis for a large territory of customers ;
  • Strong problem resolution skills; ability to troubleshoot, escalate issues, overcome obstacles and develop solutions for clients;
  • Proficient computer skills including excel, word, power point and necessary CRM/database tools;
  • An entrepreneurial team player, able to work independently with a focus on the big picture;
  • Flexibility to adapt your work schedule to meet client needs and deadlines; and
  • Travel may be required for training and/or industry conferences and sales meetings.

Please reply by email to While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted.