insured.io Introduces a New Generation of its Omnichannel Customer Engagement Platform
Sacramento, California--(Newsfile Corp. - October 9, 2024) - insured.io, provider of a modern omnichannel customer engagement platform, today introduced its next-generation Omnichannel Customer Engagement Platform, adding an array of new features, including AI-powered voice, enhanced mobile functionality, and real-time claims updates. These advancements make it the industry's leading consumer front-end for mid-size P&C carriers and their demanding customers. Research has pr
2024-10-09 7:30 AM EDT
Insurance Consumers Rank Online Portals Equally to Carrier Brand Reputation
Sacramento, California--(Newsfile Corp. - September 5, 2024) - insured.io, provider of a modern omnichannel customer engagement platform, today released consumer survey results revealing that the quality of a portal/mobile app is a significant factor when choosing a new insurance
2024-09-05 7:30 AM EDT
Bridger Insurance Services Chooses insured.io to Improve Self-Service Customer Experience
Las Vegas, Nevada--(Newsfile Corp. - October 31, 2023) - insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced that Bridger Insurance Services has selected insured.io to provide Interactive Voice Response (IVR) to improve the customer experience for its auto insurance customers. insured.io's IVR solution enables automated inbound payments and policy status checks, as well as automated phone and text outreach, helping to...
2023-10-31 8:30 AM EDT
insured.io Study of 250,000 Insurance Consumers Reveals that Omnichannel Carrier Portals Can Increase Retained Premium by 25 Percent
Sacramento, California--(Newsfile Corp. - October 11, 2023) - insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, today announced the results of an analysis of more than 250,000 Property & Casualty (P&C) consumers across the United States. The behavioral study found that those who use multiple service channels are 25% more likely to renew their policies than those who do not. The study also uncovers many ways for carriers to make...
2023-10-11 8:30 AM EDT