New Study Examines the Challenges of Healthcare Switchboard Operators

Woburn, Massachusetts--(Newsfile Corp. - April 20, 2017) - Parlance, developers of innovative virtual agent and operator solutions for large enterprises, released a new White Paper today that examines the role of switchboard operators in healthcare. The paper looks at the many different call handling and non-call handling duties assigned to this position, which can create difficulties in balancing service for callers with support for hospital operations and internal communications. The paper...

2017-04-20 4:50 PM EDT