Parloa Adds Alexander Matthey as Chief Technology Officer
York, New York--(Newsfile Corp. - December 4, 2024) - Parloa, a leader in AI-powered automation for customer service, today announced the addition of Alexander Matthey as the company's new chief technology officer (CTO). He brings more than two decades of...
2024-12-04 6:00 AM EST
Parloa Ditches the Script with Industry-First GenAI Contact Center Agents
Parloa's innovative AI Agent Management Platform (AMP) ushers in a new era of contact center automation with generative AI-powered agents that excel on the phoneAMP empowers call center managers and CX designers to create personal AI agents with natural language briefings, instead of scripted flowsAMP provides lifecycle management tools, including AI agent simulations and evaluations, to safely and reliably run teams of autonomous AI agents at any scaleAnd when human agents need to take the...
2024-09-16 1:59 PM EDT