TCN Acquires Abstrakt to Expand AI Agent Assist and Automated QA Capabilities
St. George, Utah--(Newsfile Corp. - October 1, 2026) - TCN, a leading global provider of AI-powered cloud contact center software and solutions, today announced the acquisition of Abstrakt, a real-time agent assist and automated quality assurance (QA) company. The acquisition seamlessly integrates Abstrakt's real-time agent assist AI solutions into TCN's contact center platform and workforce optimization services while enhancing its existing automated QA capabilities and Virtual Agents...
2026-10-01 7:00 AM EDT
TCN Launches AI-Powered SmartAMD
St. George, Utah--(Newsfile Corp. - June 8, 2026) - TCN Inc., a global leader in cloud-based call center platform solutions, today announced the successful launch of its new Smart Answering Machine Detection (SmartAMD) solution. This product is an advanced, AI-powered Answering Machine Detection and call-sorting solution. SmartAMD is seamlessly embedded within the TCN Operator platform. It is specifically engineered to navigate the modern call-screening ecosystem-including iOS Call Screening,...
2026-06-08 8:00 AM EDT
TCN Announces Platform Enhancements
St. George, Utah--(Newsfile Corp. - April 29, 2026) - A global provider of a comprehensive cloud-based call center platform, TCN announces platform enhancements from the first quarter of 2026. This latest release introduces a suite of sophisticated enhancements designed to help contact centers scale operations through centralized automation, instant data visibility, and improved omnichannel throughput. The Q1 2026 updates center on making data "work harder" for organizations by reducing...
2026-04-29 8:00 AM EDT
TCN and Latitude Announce Strategic Partnership
St. George, Utah--(Newsfile Corp. - March 10, 2026) - TCN, a leading provider of cloud-based contact center solutions, today announced its new strategic partnership with Latitude Software. Latitude is a premier accounts receivable management (ARM) software provider owned by TEC Services Group. This collaboration establishes TCN as the preferred contact center software platform for Latitude users. Furthermore, it provides a seamless, high-performance integration that optimizes recovery rates...
2026-03-10 7:00 AM EDT